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Airbnb Customer Service Agent (German/French/Dutch) -Empresas: Blu SelectionThis award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.The Company:Are you passionate by the Travel, Hospitality and Tourism industry? Are you quality and service oriented, always ready to help people?Their Client, Airbnb, an e-commerce leader of direct accommodation rental, is looking for German speakers with strong team spirit to reinforce their constantly growing Support Team!The Job:In this role, you will be responsible to answer client questions, doubts and complaints via phone and email.– Provide professional and friendly client support via phone and email– Responding to enquiries and handling different problems– Ensure quality and professional service– Ensure high level of customer satisfaction– Follow up of customer information– Having a full understanding of Airbnb processes – Record all information in the internal systemThe Offer– A full time contract (39 hours/week)– 3 weeks fully paid training– Salary: 16.500 euro/year – A stable position– Relax and friendly work environment– Multiple Career opportunities, as it is a fast growing company– International and multilingual working environment– Free coffee and tea– Spacious terrace and chilling area– Dynamic and open working environment– Working hours: Monday – Friday: rotation shifts between 9am -10pm + 2 weekends per month (full availability) – Start date: different start dates till July
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